Redlands Yucaipa Medical Group Receives Award For Patient Satisfaction
Redlands Yucaipa Medical Group (RYMG) was awarded a "Certificate of Outstanding Performance" by the Integrated Healthcare Association (IHA) for patient experience.
IHA monitors performance for approximately 220 medical groups and Independent Physician Associations in California in three domains: patient experience, preventative health care, and chronic disease management. The performance grade for "Patient Experience" relates to patient satisfaction and how patients assess their primary care physician, the physician's office staff, and the specialists to whom they are referred.
"This is a prestigious Award when you consider the competition includes Kaiser Permanente and Scripps Healthcare of San Diego," says Paul Ennis, M.D. Medical Director for RYMG.
The ten local primary care physicians of RYMG know their patients well, offering personal care in private offices which helped them win the award. The doctors accept same-day or next-day appointments and have an urgent care center. In addition, the doctors make personal visits to their patients at Redlands Community Hospital to make sure their patients receive excellent care before, during and after their hospital stay.
Top Patient Satisfaction
In recent years, our physicians have received the highest patient satisfaction ratings of all managed care providers in California in independent surveys. The doctors’ goal is to continue at this high level of performance.
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